Privacy & Data Protection Policy

Effective Date: March 25, 2026

Scope and Applicability

This Policy applies to:

• All users of the Temporal Dynamics platform, including Clients, Experts, and research participants in Temporal Dynamics Labs.
• All personal data processed by Temporal Dynamics, whether collected directly, automatically, or from third parties.
• All employees, contractors, and partners with access to personal data.

This Policy does not apply where we act solely as a data processor on behalf of enterprise customers.

Categories of Personal Information Collected

We collect and process the following categories of personal data:

Information You Provide (All Users):

• Account Data: Name, email, password.
• Communications: Messages, inquiries, and support requests.
• Inputs: Prompts, queries, and content submitted.

Additional Information for Experts:

• Professional Information: Business name, licenses, certifications, areas of expertise.
• Profile Data: Bio, services, availability, and pricing (if applicable).
• Client Interaction Data: Notes, responses, and shared service content.
• Verification Data: Documents used to validate expertise.

Additional Information for Clients:

• Service Requests: Civic needs, queries, and related context.
• Interaction Data: Messages and session data with Experts.

Information Collected Automatically:

• Technical Data: Device details, IP address, browser type, time zone, operating system, and log data.
• Usage Data: Content viewed, features used, actions taken, and timestamps of use.
• Error Reports: Application errors and system state at the time of error.
• Cookies & Analytics: Data collected via cookies, scripts, or similar technologies.
• System Observations: With your consent, AI features may supplement inputs with activity observations.

Lawful Bases for Processing

• Consent: Where you provide explicit opt-in consent.
• Contract: To provide and maintain services and facilitate Client-Expert interactions.
• Legal Obligation: To comply with regulatory requirements.
• Legitimate Interests: Fraud prevention, platform integrity, trust, security, and service quality.
• Vital Interests/Public Task: When necessary to protect individuals or the public interest.

Where consent is relied upon, you may withdraw it at any time.

Purposes of Processing

• Provide, administer, maintain, and improve our Services.
• Operate a two-sided platform connecting Clients and Experts.
• Enable Experts to manage and deliver services.
• Enable Clients to discover, interact with, and receive help from Experts.
• Maintain trust, safety, and quality across interactions.
• Develop matching systems, product features, and analytics (aggregated/de-identified).
• Communicate with users.
• Prevent fraud, misuse, and ensure IT security.

Data Minimization and Accuracy

• Personal data collected is adequate, relevant, and limited to what is necessary.
• We take reasonable steps to maintain accuracy and update data as required.
• You may request corrections if your data is inaccurate.
• Experts are responsible for accuracy of professional credentials and profile data.

Retention and Archiving

• Data is retained only as long as necessary for service delivery, legal compliance, and platform integrity.
• Retention includes Client-Expert interactions, Expert profiles, and verification credentials.
• Data no longer needed is securely deleted to prevent recovery.

Data Sharing and Transfers

We may share personal data in the following contexts:

• Client ↔ Expert Sharing: Information shared during service interactions.
• Vendors & Service Providers: Cloud hosting, analytics, support, and communication vendors.
• Corporate Transactions: Mergers, acquisitions, or asset transfers.
• Legal Compliance & Safety: Courts, regulators, and authorities where required by law.
• With Your Consent: Where you explicitly direct us to share information.

International transfers are made under legally valid safeguards.

Security

• Secure storage with encryption and access controls.
• Access limited to authorized personnel.
• Regular software updates and backups.
• Safe deletion procedures and disaster recovery plans.

No internet transmission is 100% secure. Please exercise caution when sharing sensitive information.

Individual Rights

Depending on applicable law, both Clients and Experts may have rights including:

• Access and portability.
• Correction.
• Deletion (subject to legal exceptions).
• Objection and restriction of processing.
• Right to know categories, sources, and disclosures.
• Withdrawal of consent where consent is the lawful basis.

Requests may be submitted to privacy@tempodyn.com. We may require verification before fulfilling requests.

Children’s Privacy

• Services are not directed to children under 13.
• We do not knowingly collect data from children under 13.
• If discovered, such data will be deleted.
• Users aged 13-18 require parental or guardian consent.

Breach Notification

• We assess risks to individuals' rights and freedoms promptly.
• We notify relevant authorities when legally required.
• We inform affected individuals where necessary.

Third-Party Websites

Our Services may link to third-party websites. Those sites are not governed by this Policy.

Governance and Compliance

• The Chief Compliance Officer is responsible for data protection compliance.
• A register of systems is maintained and reviewed annually.
• This Policy is reviewed at least annually and updated as needed.

Changes to This Policy

We may update this Policy periodically. Updates will be posted with an updated Effective Date.

Contact

Email: privacy@tempodyn.com